At UMFA, we are committed to providing comprehensive and reliable utility management solutions. Our Wheel of Service ensures that every step is taken to optimize your utility operations and maximize cost savings. Let’s take a closer look at each step:
🔍 Step 1: Full metering investigation
We meticulously check and verify all meters, circuit breaker sizes, and the line diagram of the main metering system. We identify both metered and un-metered cables and ensure proper pairing of breakers/meters with premises or equipment.
📋 Step 2: Tariff application and verification
We apply the appropriate tariffs to meters in compliance with approved Nersa regulations. Our team discusses all tariffs with the owner or managing agent, providing expert advice on any necessary changes.
💡 Step 3: Quote to repair/replace, etc.
We provide detailed quotes to repair or replace faulty meters, install meters on un-metered cables, and even offer options for online metering and smart metering. Additionally, we offer quotes for installing pre-paid meters.
📊 Step 4: Reading of meters
Accurate readings of all meters are taken, either physically or remotely. We capture photo evidence of readings using our mobile app. During this process, we identify any problem readings or issues related to the building, such as water leaks or tampering.
💻 Step 5: Capture readings into 2 systems
We diligently capture all readings into two different systems to ensure accuracy. We check for any differences or variations and investigate any abnormalities before providing tenants’ monthly consumptions and reconciliations to the owner or managing agent. We verify all variations with physical readings.
📬 Step 6: Monthly Tenant Slips
We email monthly tenant consumption slips to your office in the desired format. Additionally, all slips are available online through our UMFA4U website. You can access historical tenant slips conveniently online as well.
📞 Step 7: Attend to Tenant Queries
Our dedicated team is here to attend to all tenant queries promptly. We handle queries through telephone conversations, in-person meetings at the tenant’s shop, or by providing detailed explanations via letter. All tenant queries are confirmed and approved by the managing agent/owner.
📊 Step 7: Standard Reports
We provide a range of standard reports accessible through our UMFA4U website. These reports include utility reconciliation statistics, building cost recovery insights, shop billing and usage variances, kWh comparisons, and more.
🏢 Step 8: Meeting with Managing Agent/Owner
We actively participate in monthly meetings to discuss recoveries and address problem areas, providing solutions for over/under recovery issues regarding usage and recovery costs.
🏢 Step 9: Municipal Queries and Applications
UMFA handles all municipal queries, investigations, and applications on your behalf. We log discrepancies online and manage the process as part of our service. Any additional costs related to attending meetings, physical visits to the municipality, or arranging site visits will be quoted and charged separately.
💼 We are here to streamline your utility management process, ensuring efficiency, accuracy, and cost-effectiveness.
For more information or to discuss how UMFA can benefit your business, please contact us at firstname.lastname@example.org. We look forward to serving you and optimising your utility management needs!